Google Chrome is the preferred browser to use with MAPPS. The latest versions of Google Chrome and Microsoft Edge are both supported by MAPPS. Other browsers such as Internet Explorer, Mozilla Firefox, and Apple Safari are not supported.
Show All Answers
You need to register and log in to MAPPS if you are trying to manage development activity. Registration is required for all users, even if you previously were using KivaNet. Visit the “How do I Create a login for a MAPPS Customer Self Service (CSS) Account” page on this site for help with registering your MAPPS account.
You do not need to register an account to search available public records. Users can perform searches without being logged in; however, certain plan or permit information will not be visible unless the user is logged in and is a listed contact on that specific record. Visit the “Searches in MAPPS” page on this site for more details.
Please check your spam or other email folders, as sometimes the registration email is delivered to those locations, depending on your email provider. You can also visit the “Troubleshooting Common Loin Issues” page on this site for help with login issues.
Visit the "Instructions for pre-MAPPS permit cases" PDF for details.
The system has recognized your email address as an existing contact in MAPPS. This may be the case if you were added by the County as a contact on a case in the system. You will be able to complete your account creation with choosing a username and password. If you were added to an existing case in the system, you will see this in your CSS dashboard once you are logged in. Visit the “How do I Create a login for a MAPPS Customer Self Service (CSS) Account” page on this site for help and go to the section titled “Contact already exists in MAPPS”.
You can update your account information, such as “Personal Info” and “Addresses” that you entered when you created your MAPPS CSS account at any time by accessing the “My Account” page from the login section in the top right corner of the CSS screen. You must first log in to the system to see the “My Account” option in the drop-down list when clicking on your name. Visit the “Customer Self Service portal” page on this support site. Go to the “How can I update my account information?” section for instructions.
Known Issues are system issues identified in the MAPPS software that the County is aware of. Workarounds are in place to manage these issues and allow CSS users to successfully use the MAPPS system. Our MAPPS Known issues and Workarounds page lists all known issues and provides workaround details.
Workarounds are temporary solutions and our MAPPS team continuously works to resolve these issues. We will inform the public of any changes via the MAPPS Updates page on the MAPPS support site. This page will be updated when issues get resolved and in the case of new issues being uncovered that MAPPS CSS users need to be aware of.
Make sure you only put in the street number and street name when searching for the address. Do not include the suffix when searching for your address (i.e. exclude Drive, Parkway, Road, etc.). Also, make sure you click the magnifying glass to conduct the search.
The maximum file size in MAPPS CSS for document uploads is 1 gigabyte per file.
You have to be a contact on a case to make a payment. For a case that you applied for, the invoice shows in your CSS dashboard and “My Work” screen, otherwise, you need to look up the case and then go to the case details “Invoices” tab to pay any outstanding invoices. For detailed instructions, review the “How to pay an invoice” MAPPSS CSS help guide. Go to the “Resubmitting a document” section.