Why do I get a "is this you?" message when I try to register a CSS account?

The system has recognized your email address as an existing contact in MAPPS. This may be the case if you were added by the County as a contact on a case in the system. You will be able to complete your account creation with choosing a username and password. If you were added to an existing case in the system, you will see this in your CSS dashboard once you are logged in. Visit the “How do I Create a login for a MAPPS Customer Self Service (CSS) Account” page on this site for help and go to the section titled “Contact already exists in MAPPS”.

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1. When do I need to register and login to MAPPS?
2. I don't see my confirmation email in my inbox. Where can I find it?
3. Why can't I see my existing permit case in my CSS Dashboard/ "My Work" screen?
4. Why do I get a "is this you?" message when I try to register a CSS account?
5. How can I update my MAPPS CSS account information?
6. What are MAPPS Known Issues and Workarounds?
7. Can I use any browser to log into the portal?
8. Why can’t I find my address when I search for it?
9. What is the max MB size of files that can be accepted?
10. Where can I find invoices and make a payment?