Why do I get a "is this you?" message when I try to register a CSS account?

The system has recognized your email address as an existing contact in MAPPS. This may be the case if you were added by the County as a contact on a case in the system. You will be able to complete your account creation with choosing a username and password. If you were added to an existing case in the system, you will see this in your CSS dashboard once you are logged in. Visit the “How do I Create a login for a MAPPS Customer Self Service (CSS) Account” page on this site for help and go to the section titled “Contact already exists in MAPPS”.

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1. Why do I get a "is this you?" message when I try to register a CSS account?
2. What are the password requirements for a CSS account?
3. What happens if I forget my username or password?