The CSS portal says my account has been locked out because I entered the wrong password. What do I do?

If you received the following error message “Your Account has been locked out” try the following steps. 

  • Please wait 10-15 minutes and then try again. As long as you remember your password and are entering it correctly, it will let you in after it resets. 

If you need to reset your password, click the Forgot Password link and you will receive an email to reset your password. You can also visit the “Troubleshooting Common Loin Issues” page on this site for instructions.

If you’re still having trouble, contact the department you are working with. You can look up who to contact based on your current applications and cases on the “Support Contact Information” page on this site.


Show All Answers

1. Do I need to register to use MAPPS?
2. Can I log into CSS immediately after registering?
3. I don't see my confirmation email in my inbox. Where can I find it?
4. The CSS portal says my account has been locked out because I entered the wrong password. What do I do?
5. How can I update my MAPPS CSS account information?
6. Can I change my username or password?
7. Do you have any videos to help me through the registration process?
8. I am having issues with my account. How can I get help?