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1. Why do I get a "is this you?" message when I try to register a CSS account?
2. What are the password requirements for a CSS account?
3. What happens if I forget my username or password?

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1. What is the max MB size of files that can be accepted?
2. The system won’t let me attach my file. What can I go?

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1. What is MAPPS?
2. What happened to KivaNet?
3. What is CSS?
4. Is MAPPS 100% paperless?
5. What can I do in the MAPPS Customer Self Service (CSS) portal?
6. Can I use any browser to log into the portal?
7. Why can’t I find my address when I search for it?
8. How do I upload a document/ revision after I have submitted my application?
9. Where do I find instructions, forms, and fee information to submit an application?
10. What are "contacts" in MAPPS?
11. Why can't I see my recently uploaded attachment?
12. How do I manage my application?

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1. When do I need to register and login to MAPPS?
2. I don't see my confirmation email in my inbox. Where can I find it?
3. Why can't I see my existing permit case in my CSS Dashboard/ "My Work" screen?
4. Why do I get a "is this you?" message when I try to register a CSS account?
5. How can I update my MAPPS CSS account information?
6. What are MAPPS Known Issues and Workarounds?
7. Can I use any browser to log into the portal?
8. Why can’t I find my address when I search for it?
9. What is the max MB size of files that can be accepted?
10. Where can I find invoices and make a payment?

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1. How do I schedule an inspection?
2. How do I know who my inspector will be?

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1. What are MAPPS Known Issues and Workarounds?
2. No Special Character use for file names of files submitted through CSS
3. Current Planning Division Applications - Known Issues and Workarounds

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1. Where can I find invoices and make a payment?
2. Is there a credit card limit when paying fees online?
3. How do I know when I can pay?
4. Will there be any additional "fees" when paying for invoices by credit card in MAPPS?
5. Is there a fee to pay by check?

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1. Do I need to register to use MAPPS?
2. Can I log into CSS immediately after registering?
3. I don't see my confirmation email in my inbox. Where can I find it?
4. The CSS portal says my account has been locked out because I entered the wrong password. What do I do?
5. How can I update my MAPPS CSS account information?
6. Can I change my username or password?
7. Do you have any videos to help me through the registration process?
8. I am having issues with my account. How can I get help?

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1. If revisions are required when MAPPS is live, how will the revisions be made, if it was originally submitted as a paper application?

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1. Can I do searches without being logged in?