How do I Create a login for a MAPPS Customer Self Service (CSS) Account

How to create a login for a MAPPS Customer Self Service (CSS) Account

The MAPPS application allows you to instantly create your own CSS user account by following a registration process on the MAPPS site from the login section on the homepage.

If you are looking to create an account for the MAPPS Customer Self Service portal, you can find detailed step by step instructions at the bottom of this page, as well as in the downloadable and printable “How to create a login for a MAPPS Customer Self Service (CSS) Account” Guide or you can watch this quick CSS help video with instructions on how to register:

Please note that certain information is available within CSS without the need to create a login, however if you are planning to apply for a permit, plan or business license case, you need to be a registered MAPPS CSS user.

Requirements for registering in MAPPS

We recommend that you use a Google Chrome browser to access the MAPPS Customer Self Service portal. You also need a valid email address to create a CSS account. Email notifications from the MAPPS system will be sent to the email address you register with.

MAPPS CSS Password requirements

During the registration process you will create a password for your account. The following are the requirements for your password creation: The password must be at least 10 characters long. Eight (8) of the characters must be ALPHA characters (letters) with one (1) of the eight (8) characters being a capital letter. In addition, at least one (1) number must be included as well as one (1) special character (. *! #) Example: Testpass02!

Troubleshooting common login issues

If you experience any issues while trying to create a login, please visit the “Troubleshooting common login issues” page for help. 


Step by step instructions for creating a MAPPS login

HOW TO REGISTER

  1. Access the CSS website by going to  MAPPS
  2. Click on Guest in the upper right-hand corner of the page.1 HOW TO REGISTER
  3. From the drop-down list click on Register.2 HOW TO REGISTER guest
  4. On the Registration Screen complete the following:
    1. Click the Checkbox to the left of – By checking this box, constitutes acceptance of the Terms of Use above and your agreement to be bound by them..
      • Enter a valid email address
      • Click Next. (This will generate an email to the email address entered.)Registration
    • Once you have received the email, open the email and click Confirm4 email
    • Click on the reCAPTCHA box to verify that you are not a robot5 recaptcha
    • Enter a Username to be utilized for logging into CSS (Note: The username can be your email address.)6 username
    • Enter a Password and Confirm Password 
      • Note: The password must be at least 10 characters long. Eight (8) of the characters must be ALPHA characters (letters) with one (1) of the eight (8) characters being a capital letter. In addition, at least one (1) number must be included as well as one (1) special character (. *! #) Example: Testpass02!7 confirm
    • Click Next save buttonclick continue
      • If there is no NEXT button but instead it has been replaced by a box asking “Is this You?” the system has recognized your email address as an existing contact in MAPPS. This may be the case if you were added by the County as a contact on a case in the system. You will be able to complete your account creation with choosing a username and password. If you were added to an existing case in the system, you will see this in your CSS dashboard once you are logged in.
      • Skip to the section titled “Contact already exists in MAPPSis this you
    • Enter all required fields. (Note: The required fields are marked by a red asterisk (*)). From the Contact Preference drop-down select your preferred communication type and click Next.registration
    • Enter your address, and click Submitaddress
    • You have Successfully registered for your CSS account and will be redirected to the Home page.success


Contact already exists in MAPPS

  1. After entering a username and entering and confirming password click Continue at the bottom of the Is this you? Box on the left-hand sideclick continue
  2. Verify that all information is correct for any required fields. (Note: These fields are marked by a red asterisk (*)). Click Next.next
  3. Enter your address, and click Submitsubmit
  4. You have Successfully registered for your CSS account and will be redirected to the Home page.success