Support/Help Contact Information

Before contacting the County

Before contacting the County for support, please be sure to review all the self-service help information on this support website:

Departments to contact for help based on application case type

If you reviewed all the self-service help information on this support website and still need to contact the County for support, please identify the appropriate County department/division to reach out to, based on the application case type you are seeking help with using the table below:

DEPARTMENT/DIVISION AND CONTACT INFORMATION APPLICATION CASE TYPE
Public Works - Development Services Administration - Building Permits
 
Phone: (808) 270-7250

Physical Address:
110 Alaihi Street, Suite 214
Kahului, HI 96732

- Building Permit - Demolition
- Building Permit – Emergency
- Building Permit – New/Addition/Alteration
- Building Permit - Temporary
- Certificate of Occupancy - Stand Alone
- Design Registration
- Miscellaneous Inspection

Public Works - Development Services Administration - Building Inspections

Phone: (808) 270-7375

Physical Address:
110 Alaihi Street, Suite 203
Kahului, HI 96732

- Building Permit - Agricultural Exemption (HRS 46-88)
Public Works - Development Services Administration - Civil Construction

Phone: (808) 270-7242

Physical Address:
110 Alaihi Street,  Suite 214
Kahului, HI 96732

- Driveway Permit
- Grading Permit
- Moving Permit
- Roadway Permit
Public Works - Development Services Administration - Subdivisions

Phone: (808) 270-7252

Physical Address:
110 Alaihi Street
Suite 214
Kahului, HI 96732

- Dedication Request
- Easement Request
- Flexible Design Standards
- Subdivision
Public Works - Development Services Administration - Electrical Permits & Inspections

Phone: (808) 270-7255

Physical Address:
110 Alaihi Street
Suite 203
Kahului, HI 96732

- Electrical Permit - Commercial
- Electrical Permit - Renewable Energy System
- Electrical Permit - Residential
- Electrical Permit - Service
- Electrical Permit - Solar Water Heater
Public Works - Development Services Administration - Plumbing Permits & Inspections

Phone: (808) 270-7368

Physical Address:
110 Alaihi Street
Suite 203
Kahului, HI 96732

- Plumbing Permit
Planning Department - Current Planning Division

Phone: (808) 270-8205

Physical Address:
2200 Main Street
One Main Plaza Bldg, Suite 619
Wailuku, HI 96793
- B&B - Bed and Breakfast Home
- ZPA - Change of Zoning, Community Plan Amendment, Maui Island Plan Amendment, Countywide Policy Plan Amendment or District Boundary Amendment
- CL1 - Cluster Housing Project - Preliminary Review
- CL2R0 - Cluster Housing Project and Zero Lot Line Overlay
- CP - Conditional Permit
- CTB - Country Town Business Approval - Design Review
- CSUP - County Special Use Permit
- A - District Boundary Amendment - Land Use Commission >/= 15 Acres
- EA - Environmental Assessment
- EAC - Environmental Assessment Comment
- EIS - Environmental Impact Statement
- HDX - Historic District Assessment
- HDS - Historic District Signs and Banners
- MRA - Maui Redevelopment Agency Approval - Use Permit
- MRA - Maui Redevelopment Agency Approval - Variance
- MRA - Maui Redevelopment Agency Approval - Design Review
- PD1 - Planned Development Step 1
- PD2 - Planned Development Step 2
- PD3 - Planned Development Step 3
- PH1 - Project District Phase 1
- PH2 - Project District Phase 2
- PH3 - Project District Phase 3
- RFC - Request for Comment
- SSAD - Shoreline Setback Approval and/or Determination
- SSV - Shoreline Setback Variance
- STRH - Short Term Rental Home
- SM1 - Special Management Area Use Permit - Lanai and Molokai
- SM4 - Amend SMA Boundaries
- SM3 - Special Management Area Emergency Permit
- SM1 - Special Management Area Use Permit - Maui
- SMX - Special Management Area Assessment
- SSP1 - State Special Permit - 15 acres or more
- SSP2 - State Special Permit - Under 15 acres
- UD - Use Determination

Department of Water Supply

Phone: (808) 270-7835

Physical Address:
200 S. High Street
Kalana O Maui Building, 5th Fl
Wailuku, HI 96793

Water Resources and Planning Division
Phone: (808) 463-3110

Physical address
2200 Main Street
One Main Plaza Bldg., Suite 102
Wailuku, HI 96793

- DWS Request
Fire Prevention Bureau

Phone: (808) 876-4690

Physical Address
313 Manea Place
Wailuku, HI 96793

- Assembly Permit
- Compressed Gases Permit - Addition/Alteration
- Compressed Gases Permit - New
- Event Permit
- Explosives Permit
- Fire Protection Permit - Fire Alarm System
- Fire Protection Permit - Fire Sprinkler
- Fire Protection Permit - Fire Pump
- Fire Protection Permit - Fixed Fire Suppression
- Fire Protection Permit - Standpipe
- Fire Protection Permit - Water Tank
- Fire Protection Permit - Private Service Main
- Firecracker Permit
- Fireworks-Import
- Fireworks-Retail
- Fireworks-Storage
- Fireworks-Wholesale
- Fireworks-Aerial Display Permit
- Fireworks-Use Permit
- Flammable Finishes - New
- Flammable Finishes - Addition/Alteration
- Fuel Tank Permit - Addition/Alteration
- Fuel Tank Permit - Temporary
- Fuel Tank Permit - New
- Hazardous Materials Permit - Addition/Alteration
- Hazardous Materials Permit - New
- LPG Tank Permit - Commercial - Addition/Alteration
- LPG Tank Permit - Commerical - New
- LPG Tank Permit - Residential - Addition/Alteration
- LPG Tank Permit - Residential - New
- Photovoltaic Systems Permit - Commercial
- Photovoltaic Systems Permit - Residential
- Photovoltaic Systems Permit - Ground Mount Systems

Environmental Management - Wastewater Reclamation Division

Any questions can be directed to:
Mr. Scott.Rollins, P. E.
Pretreatment Coordinator

Phone: (808) 270-7417

Physical Address:
One Main Plaza
2200 Main Street, Suite 610
Wailuku, HI 96793

- Food Establishment Wastewater Discharge License (Class IV)
- Food Truck/Trailer Wastewater Discharge License
- Wastewater Hauler Discharge License (Class V)
- Industrial User Wastewater Discharge License (Class I)
- Industrial User Wastewater Discharge License (Class II)
- Industrial User Wastewater Discharge License (Class III)
- Industrial User Wastewater Discharge License (Special Purpose)
- Food Establishment Wastewater Monitor License - Sewered Area
- Food Establishment Wastewater Monitor License - Non-Sewered Area
- Wastewater Monitor License - Other
- Grease Interceptor Exemption Request
- Liquor Clearance Request
- Variance Request
- Liquid Wastewater Discharge Request
- Pool Water Discharge Request
- Wastewater Pretreatment Plan Review - Grease Interceptors
- Wastewater Pretreatment Plan Review - Other Types of Pretreatment Devices or discharge limitations
- Wastewater Pretreatment Plan Review - Projects requiring a review without any pretreatment devices

Environmental Management - Wastewater Reclamation Division

Any questions can be directed to:
Tammy Yeh, P.E.
Recycled Water Coordinator

Phone: (808) 270-7417

Physical Address:
One Main Plaza
2200 Main Street, Suite 610
Wailuku, HI 96793

- Recycled Water Use Application and Permit: Offsite Improvements
- Recycled Water Use Application and Permit: Onsite and Offsite Improvements
- Recycled Water Use Application and Permit: Onsite Improvements
- Recycled Water Use Application and Permit: Temporary Use Projects
Department of Environmental Management

Phone: (808) 270-8230

Physical Address:
2145 Kaohu Street
Suite 102
Wailuku, HI 96793

- Department of Environmental Management (DEM) Review
Environmental Management - Wastewater Reclamation Division

Any questions can be directed to:
Mr. Arnold Abe P.E.
Civil Engineer-V
Planning and Permitting

Phone: (808)270-7417

Physical Address:
One Main Plaza
2200 Main Street, Suite 610
Wailuku, HI 96793
- WWRD - Acceptance of Sewer System Improvements
- Authorization of Existing Sewer Easement (MCC 18.12.030(E)(13)(a))
- WWRD - Sewer By-pass Plan Review
- WWRD - Construction Plan Review
- WWRD - Dewatering Plan Review
- WWRD - General Info Request
- WWRD - Irrigation Meter Review
- WWRD - MECO Plan Review
- WWRD - Memorandum of Understanding (MOU) Review
- WWRD Property Sewer Service Manhole/Cleanout Installation Review
- Recycled Water Information Request
- WWRD - Sewer Capacity Information Request
- WWRD - Sewer Lateral Installation Review
- WWRD - Sewer Line/Lateral Information Request
- WWRD - Site Specific Spill Prevention Plan (SSSPP) Review
- WWRD - Test Boring Plan Review

Planning Department - Zoning Administration and Enforcement Division

Phone: (808) 270-7253
Fax:       (808)-270-7634

Physical Address:
2200 Main Street
One Main Plaza Bldg. Suite 335
Wailuku, HI 96793
- Banner Application
- Commercial Ag Structure Review
- Comprehensive Signage Plan
- Flood Development
- Land Use Designation Form
- Landscape Planting Application for Parking
- Off Site Parking Approval
- Parking Reduction Waiver
- Sign Application