DWS Water Service Request


Any prospective consumer whose premises are within service limits established by the department may request water service.  Approval of water service is subject to the premise being adjacent to a distribution main with adequate pressure and the department has sufficient water supply developed for domestic, irrigation, and fire protection purposes to take on additional service without detriment to those already served.  The water service request may need to satisfy other requirements and criteria.  All request for water service from the upcountry water system will be subject to the Maui County Code, Chapter 14.13 ‘Water Meter Issuance Provisions for the Upcountry Water System’ and must be on the upcountry priority list to be considered for water service.

How to Apply

Customer Self Service allows you to make a request for new water service, water meter upgrade, water meter relocation and water meter removal. To make a request, login and select Apply > Permits > DWS Request.

Approving Agencies

Department of Water Supply

Processing Time

Processing time to review your application is approximately 30 days.  After our review, we will contact you to discuss details of your application.

Duration of Approval

You may be required to complete a meter reservation.  Reservations will have an expiration date based on the Maui County Code 14.07.


Water system development fees


  1. Engineering Division

    Physical Address
    200 S. High Street
    Kalana O Maui Building, 5th Fl
    Wailuku, HI 96793